Hotel Torres Mazatlan (Mazatlan, Mexico)

Visitors stated that the hotel property and facilities are very clean, well-maintained, and attractive. People loved the pool area and lush grounds, and many said that the rooms were spacious, warm, and homely with nice Mexican-style décor.

The hotel staff received rave reviews for their warmth and excellent service. Employees were said to go out of their way to see to the needs of their guests, with reviewers stating that the service felt much more personal than what is found at the mega-resorts in the area.

Travellers who ate at the hotel's restaurant had great things to say about the quality of the food and the level of service. People felt that the meals were very reasonably priced, and many especially enjoyed the bar's twice-daily happy hour.

The rooms, while clean, were said to be showing their age and in need of a refresh. People reported that the furnishings were visibly worn, and others noticed run-down or broken kitchen or bathroom fixtures that needed maintenance.

A number of guests found their rooms to be stuffy and humid, especially in the summer months when the climate is hot and wet. Along with excess moisture and musty smells, travellers noted that their air conditioning was insufficient and that the rooms were not well-ventilated.

Many reviewers were disappointed to find that the beach in front of the hotel was not particularly nice and often not swimmable due to very rough waters. The location is not ideal for vacationers who want to spend a lot of time swimming and sunning at the beach.