Hotel SureStay Plus by Best Western Woodbury Inn (Woodbury, USA)

Numerous guests commented on the friendliness of the staff. They also noted how courteous management and staff were to them, and how pleasant and helpful to other guests they were. Guests really commended the professionalism of the staff and front desk.

A number of guests reported that the location of the hotel is ideal as it is near public transportation, numerous restaurants, shops and malls, highways and several colleges, and is only a short distance from New York City.

Guests report that the complimentary hot continental breakfast provided by the hotel is robust and tasty, with enough choices to satisfy everyone. They also commented that the breakfast is always plentiful and delicious, with scrambled eggs, waffles, baked goods, cereals and pastries offered.

Several guests commented that the carpet in their room at the Best Western Woodbury Inn had an offensive odor. Some reported that the carpet was stained and dirty. A number of those guests noted that the carpet was not just unclean but was also wet or damp, causing the room to feel musty and humid.

Often there was only one television channel available to watch in the room and no TV channel guide, according to some guests. TV reception was also said to be not very good on the single channel they could receive.

Some guests report that their reservations were changed and, in several instances, canceled. Several guests reported that reservations for two adjoining rooms were changed to a single room with two beds upon arrival, and that reservations made online were ignored or dropped during high hotel occupancy times.