About Renaissance Toledo Downtown Hotel
Experience the perfect blend of style and comfort at Renaissance Toledo Downtown Hotel. Ideally situated on the waterfront, our hotel in downtown Toledo is AAA Four Diamond-rated and moments from the Huntington Center, SeaGate Convention Centre and the Toledo Museum of Art. When you're not exploring the area, settle into our upscale, pet-friendly rooms and suites boasting plush bedding, 55-inch flat-screen TVs and 24-hour room service. Many of our accommodations also feature waterfront or city views. After a busy day downtown, visit our restaurant, Brim House, for a hearty breakfast or weekend brunch, then check out our rooftop bar, The Heights, for unbeatable vistas and custom cocktails. If you're in downtown Toledo for business, our 13 event spaces provide the perfect setting for your gathering. Take advantage of amenities at our hotel near the Huntington Center in Toledo, Ohio, including a fitness center, valet parking and business center. A special visit awaits you at Renaissance Toledo Downtown Hotel.
Positive Reviews
positive:
Spotless, Well-Appointed Guest Rooms
The Rooms at Best Western Grand Plaza Hotel Downtown Toledo are very clean and include all the amenities needed for a comfortable and enjoyable stay. The decor is tasteful and modern, the beds are comfortable and the views are amazing. .
positive:
Prompt, Friendly and Helpful Service
Guests reported that from the time they arrived to the time they left, they received nothing but fast, friendly and helpful service. Staff provide a quick and informative check-in, they help carry luggage to rooms, they engage in conversations with guests and make them feel like part of a family, they have no problem providing extra services like providing directions and suggestions on things to do in the area and they go out of their way to rectify issues immediately. .
positive:
Excellent Breakfast with Excellent Service
The breakfast served at this hotel is excellent with lots of high-quality items that are served at the perfect temperature and are delicious. Also reported was very quick and friendly service. .
Negative Reviews
negative:
Guest Rooms are Dark and Unkempt
The rooms at Best Western Grand Plaza Hotel Downtown Toledo are quite uncomfortable due to a lack of natural light, hard beds and malfunctioning air conditioning. Guests also reported broken light fixtures, a shortage of towels, dirty windows and floors, broken furnishings, stained carpet and a lack of electrical outlets.
negative:
Slow and non-informative Service
Guests reported that it takes a long time to get checked-in upon arrival and the staff isn't very friendly nor welcoming. This level of service continues throughout an entire stay with staff who are not knowledgeable about the area and cannot provide information about things to see and do, staff who aren't responsive to requests, overworked staff who are disorganized and staff who don't apologize when things go wrong. .
negative:
Limited Meals with Poor Service
The breakfast served at this hotel is very limited with very little to choose from. What is available is of poor-quality and the service is slow. .