Hotel Embassy Suites by Hilton San Diego Bay Downtown (San Diego, USA)

Guests love the hotel's location, noting that so many attractions are within an easy walk. The Seaport Village is right across the street, and the USS Midway Museum is about three minutes away on foot. Guests can also take a short walk along the water to the cruise port, and there are many good restaurants nearby. The trolley station is about a block away, and the famous San Diego Zoo is a 10-15 minute drive.

Many guests have given the front desk and valet staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and readiness to share their knowledge of the city with new visitors. Compliments are also due to the chef; many guests enjoy the complimentary breakfast buffet, and the nightly manager's receptions are much appreciated.

The rooms are widely described as comfortable, clean, and spacious. The "homey" feel and practical two-room layout is a hit with most guests, especially families and groups who value the added privacy and flexibility. Guests who stay on the bay side love to watch the sun setting over the water.

Several guests have been taken aback by the fee for valet parking, and note that self parking is not an option. Some metered street parking is available in the neighborhood.

Guests generally agree that the guest room furnishings are not aging very gracefully, and some also find the housekeeping services below par, noting that the carpets are in need of a deep clean.

Though the front desk staff have received many positive reviews, some guests have been disappointed in their approach to resolving booking, maintenance, or other customer satisfaction issues.