About Embassy Suites by Hilton Albuquerque
A modern, family friendly hotel in the heart of the city, the Embassy Suites by Hilton Albuquerque is minutes away from the Old Town Plaza and ABQ BioPark Zoo.
Every spacious two-room suite includes either one king or two full beds, as well as a comfortable sleeper sofa, two 27-inch flat-screen televisions, a mini-refrigerator, coffee maker, and microwave. Some rooms open onto private balconies with views of the Sandia Mountains.
The Embassy Suites by Hilton Albuquerque offers a fitness center, indoor pool, and whirlpool. Massage services and beauty treatments are available at Spa Botanica.
Guests enjoy a free cooked-to-order breakfast each morning, as well as complimentary drinks and snacks at the Evening Reception. The Cyprus Grille serves Southwestern cuisine, while Caffeina's offers Starbucks coffee and free Wi-Fi.
Guests can drive to the Albuquerque Convention Center or the University of New Mexico in under 10 minutes.
Positive Reviews
positive:
A warm welcome
Most guests give the front desk, housekeeping, and wait staff rave reviews for their personable and professional customer service, commenting often on their smiling faces and cheerful approach to handling special requests and resolving issues.
positive:
Roomy rooms with a view
Guests generally describe the rooms as sparkling clean, modern, and spacious. Families, couples, and groups particularly appreciate the two-room layout, which allows early birds and night owls to maintain their schedules without disturbing each other. Many guests particularly enjoy the view from their windows during the International Balloon Fiesta, when the sky is filled with all kinds of hot air balloons.
positive:
Come hungry..
Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets. Several guests note that it is one of few complimentary breakfasts that kept them feeling "full" until lunch. Many guests also look forward to the Evening Reception.
Negative Reviews
negative:
Not aging gracefully..
Several guests have noted that the hotel is starting to show some wear and tear, particularly in the carpets, curtains, and other soft furnishings. Some guests also had some housekeeping oversights or maintenance concerns to report in the rooms, dining area, or pool.
negative:
Great location for drivers
Drivers note that the hotel is easily accessible to all the downtown attractions, the airport, and the historic Route 66. However, a few guests have noted that there is very little to do or see within a comfortable walking distance.
negative:
Nobody's perfect..
Though most guests are pleased with the customer service, a few have caught reception or wait staff members "on a bad day.".