Hotel Su Casa Inn & Suites (Harlingen, USA)

Guests say they love the fact that Su Casa Inn & Suites Harlingen is located conveniently close to a large Walgreens store, Starbucks, many shopping outlets, fine restaurants, and health facilities. Further, the hotel is right in the heart of Harlingen and easy to access.

Many guests say they appreciated the nice room amenities including mini-refrigerators and microwaves. The Wi-Fi is solid and reliable while cable programming keeps guests well entertained. Additionally, guests say that the pool and gym in this property are one of its key highlights because it provides them with a good way to kick back and unwind.

This hotel features a 24-hour front desk. Guests say that the reception staff is not only very polite and accommodating but is also highly efficient and handles check-ins and checkouts in record time. Very helpful too in helping guests pick the best tourist spots to visit.

Many guests have faulted the design of the front desk and reception area at Su Casa Inn & Suites Harlingen which features heavy bars and a tiny slot to accept paperwork from guests which they find intimidating. There is no proper place to sit and the design is not guest-friendly at all.

There have been reports by guests about finding dirty towels in the rooms which is something that happens quite frequently and points to a lack of thoroughness by the housekeeping staff. Further bugs infestation in the rooms is pretty common and the hotel's management appears unable to deal with it successfully.

Guests have complained of too many homeless people and hobos hanging around the hotel which makes it feel quite insecure.