Hotel Motel 6-Phoenix, AZ - West (Phoenix, USA)

This motel's location a short drive west of downtown Phoenix appealed to travellers as it put them close to filling stations, bus stops and convenience stores. There was also a wide selection of roadside eateries nearby to tempt diners. The free parking was another plus. Drivers also liked being near Interstate 10 for hassle-free access to shopping malls, golf courses, theme parks, industrial areas and sports venues.

Reviewers had good things to say about the customer service provided by pleasant, professional and helpful members of staff who reportedly went the extra mile to ensure guests had a pleasant stay. Animal lovers appreciated the pet-friendly policy.

The updated rooms were a hit with travellers, who frequently said modern features like the carpet-free flooring and flat-screen cable TVs were appealing. Many visitors commented that their rooms were well-cleaned, comfortable and competitively-priced for the area. Several guests also heaped praise on the pleasant outdoor swimming pool and sun terrace.

Some light sleepers unlucky to find themselves next door to loud neighbours occasionally mentioned that nuisance noise travelled fairly easily through thin walls. Lingering smoky odours also caused an irritation for guests in several rooms.

Non-functioning air-conditioning, cigarette burns, dirty sheets and unmade beds were among the maintenance and cleanliness grumbles guests had in some rooms. There were also reports that certain rooms were undersupplied with fresh towels.

Although guests appreciated the availability of Wi-Fi at this property, there was criticism of the way they had to pay a small daily fee in order to use it. Moreover, some critics claimed the network was beset by spotty coverage.