Hotel Melia Hanoi (Hanoi, Vietnam)

Cleanliness levels are rated very highly across this property by the majority of guests. Dozens of guests state the rooms to be spotless and have a pleasant aroma when checking in. The en-suite bathrooms also receive much praise for their appearance and hygiene.

Customer service is consistently ranked as one of the top attributes of this hotel. Reviews mention that there is always an abundance of staff on hand to assist with guests needs, with the room service also frequently praised. Staff are also said to be friendly and welcoming to guests.

A great deal of praise is given to the beds and rooms in general. Beds are said to be very comfortable and guests enjoy the large size of the rooms. Having extra room and comfortable furniture helps make this hotel very relaxing and this is appreciated by guests.

There are several reports of the noise from the bar and clubs being disruptive to guests at this hotel. Reviews mention hearing excess noise late into the night with loud music being heard in some of the rooms of the hotel.

Although breakfast is offered by the property, it is not complimentary and multiple reviews suggest the price charged is outrageous. Guests feel that given how much they have paid for this five-star hotel, a complimentary breakfast would be more appropriate.

So far, no further recent negative opinion has been expressed by guests about this hotel.