Hotel Comfort Inn & Suites (Austin, USA)

Although other aspects of the rooms often disappoint, numerous guests speak highly of the quality and comfort of the beds. If you just need to get your head down for the night, you can, at least, look forward to a decent night's sleep.

The free breakfast on offer is often described as simple but enjoyable. There isn't a huge amount of choice, but the food that is available is of a good standard. Plus, the serving and eating areas are kept clean.

Most guests found the staff at the hotel were friendly. The management and front desk team are accommodating to requests for late check-out. Plus, the housekeeping team seem to do the very best job they can.

Guests report that a variety of problems may lead to some disappointment in the rooms. Issues include stained carpets, old and shabby furniture, mold in the bathrooms, and doors that have to be forced to close. You'd be unlucky to encounter all of these issues, but complete satisfaction seems unlikely.

A number of guests comment that they found the neighborhood in which the hotel is located rather unsavory. Sketchy characters are often seen hanging around the exterior of the hotel. Female guests, in particular, felt unsafe when entering and leaving the property.

Several reviews reference the leisure facilities - and not in a good way. The pool is often described as disappointing and one guest found that the hot tub was sporting a top layer of brown sludge.