Hotel Best Western Plus The Inn & Suites at the Falls (Poughkeepsie, USA)

Guests are happy with the food and drink on offer, particularly the breakfast, which they praised for its variety and quality.

Staff at the hotel are friendly and helpful, say guests who have stayed here, and happy to help with anything guests might need.

Guests are frequently very happy with the hotel's location, which they describe as being somewhat private, secluded and peaceful in a wooded area, yet still close to everything they need. Nice views of the falls are a huge bonus thanks to the hotel's aspect overlooking the creek, and guests say the hotel itself is in keeping with its surroundings.

Most guests were happy with their stay at the hotel, but a small number of guests said they felt they hadn't got what they expected. Among the things they were disappointed with were small rooms, smaller beds than anticipated, more rundown and older facilities than expected, and fewer staff available to deal with guests' needs.

A few guests felt that the cleaning of the hotel could be better, with some saying the hotel was dirty, with windows that needed cleaning, cobwebs and some litter in public areas, and others saying the cleaning process left a chemical smell and wet carpets.

A very small number of guests have reported that their windows were unlocked when they arrived and they hadn't realized, and have advised other guests to check these locks when they check in.