Holiday Inn Express & Suites San Diego - Mission Valley, an IHG Hotel (San Diego, USA)

Guests often note that the hotel is easy to find, as it is directly off I-15. It is popular with corporate travelers for its location in the Kearny Mesa Business Park, though guests on vacation appreciate the short drive to top attractions such as SeaWorld, the San Diego Zoo, and Ocean Beach. The hotel also has a useful 5-mile shuttle service in the morning and evening.

Most guests report that they are welcomed warmly, with an efficient check-in process. The front desk staff as often described as friendly, helpful, and professional, happy to share their knowledge of the area and willing to "go the extra mile" to help guests with various travel-related issues. The bartenders and wait staff also receive top marks for cheerful and attentive customer service.

Most guests find the rooms to be sparkling clean, and enjoy a good night's sleep in a comfortable bed. The breakfast buffet has also received positive reviews for its quality and variety.

Some guests note that the Holiday Inn San Diego Mission Valley is an older building and while some of the rooms seem reasonably up-to-date, others have an unmistakably "old and tired" feeling, with dated decor and bathroom fixtures.

Some guests have noted that the parking spaces are tight. Also, drivers should use the spaces for "registering guests" if available rather than heading straight to the garage before checking in, as you will need a key card to use the elevator.

Several guests were disappointed that the standard rates do not include a buffet breakfast. Though it is possible to pay extra for this service, the voucher system involved has confused both guests and staff.